FAQS

Products & Ingredients

Q: Are Maie products safe for sensitive skin?
A: Yes. All of our formulas are dermatologist-tested and designed to be gentle on all skin types, including sensitive skin.

Q: Are your products cruelty-free and vegan?
A: Absolutely. We never test on animals, and all of our products are 100% vegan.

Q: What ingredients do you use?
A: We focus on high-quality, clean, and effective ingredients that hydrate, protect, and enhance your natural glow. You can find a full ingredient list on every product page.

Q: Do your products contain parabens, sulfates, or phthalates?
A: No. Our products are free from parabens, sulfates, phthalates, and other harsh additives.

Usage & Results

Q: How long before I see results?
A: Most customers notice an instant boost in hydration and radiance after the first use, with continued benefits over time.

Q: Can I use your products with other skincare or makeup brands?
A: Yes. Our products are designed to layer seamlessly with your existing routine.

Q: Which product should I start with?
A: If you’re new to Maie, our Ultra Hydrating Face Mist is the perfect first step—it’s a versatile staple for everyday hydration.

Orders & Shipping

Q: How long does shipping take?
A: Standard shipping within the U.S. takes 3–5 business days. Expedited options are available at checkout.

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping times and costs vary by location.

Q: How can I track my order?
A: You’ll receive a tracking link by email as soon as your order ships.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your purchase. If you’re not satisfied, returns are accepted within 30 days of delivery.

Q: Can I exchange a product?
A: Yes, we offer free exchanges within 30 days if your product arrives damaged or isn’t the right fit.

Sustainability & Packaging

Q: Is your packaging recyclable?
A: Yes. Our packaging is recyclable, and we’re committed to minimizing our environmental impact.

Q: Do you use eco-friendly practices?
A: We prioritize sustainable sourcing, clean ingredients, and responsible packaging wherever possible.

Customer Support

Q: How can I contact Maie Cosmetics?
A: You can reach us anytime through our contact form or at [support@maiecosmetics.com]. Our team typically responds within 24 hours.

Q: Do you offer discounts or loyalty programs?
A: Yes! Sign up for our newsletter to access exclusive promotions, early product drops, and rewards.