Shipping & Returns
At Maie Cosmetics, we want your experience to be as seamless as your skincare routine. Below you’ll find all the details on shipping, delivery, and returns so you can shop with confidence.
Shipping Information
Processing Times
Orders are processed within 1–2 business days (excluding weekends and holidays).
You’ll receive a confirmation email once your order is placed and another with tracking information once it ships.
Domestic Shipping (U.S.)
Standard shipping: 3–5 business days
Expedited shipping: 1–2 business days (available at checkout)
Free standard shipping on all U.S. orders over $50
International Shipping
Yes, we ship worldwide!
Delivery times vary by country (typically 7–14 business days).
International customers are responsible for any customs duties, taxes, or fees charged by their local government.
Tracking Your Order
Every order includes tracking. Once shipped, you’ll receive a tracking link by email to follow your package from our door to yours.
Returns & Exchanges
Our Promise
We want you to love your Maie products as much as we do. If something isn’t quite right, we’re here to help.
Return Policy
Returns accepted within 30 days of delivery.
Items must be gently used or unopened, and in their original packaging.
Refunds are issued to your original payment method once the return is processed.
Exchanges
Free exchanges available within 30 days for items that arrive damaged or if you’d like to try a different product.
If your product was a gift, we can provide store credit instead of a refund.
How to Start a Return or Exchange
Contact our team at [support@maiecosmetics.com] with your order number.
We’ll provide a prepaid return label (U.S. customers) or instructions for international returns.
Once received, your return will be processed within 5 business days.
Need Help?
Our support team is always here to make things easier. Reach out anytime at info@maiecosmetics.com or through our [Contact Page].